FAQ

What are your business hours? 

Ginger & Maude^® Hair Salons offer services by appointment at all locations. Individual hair salon hours may vary and are listed on the salon details page for each location. Select your hair salon here.

Why is your salon door locked? 

We do not offer walk-in appointments. Doors remain locked even during business hours. 

What is your cancellation policy?

If you need to reschedule or cancel an appointment, please provide us 48 hours' notice so we may fill the appointment time. After the second short-notice change within a year, we will charge 100% of the scheduled service.

What if I’m late?

Please call or text to let us know that you are running late. If you are more than 15 minutes late, we will need to reschedule to provide the service.

What types of payment do you accept?

Ginger & Maude^® Hair Salons accept all major credit cards, debit cards and contactless payments, such as Apple Pay and Google Pay. We can also accept cash, but cannot provide change (we do not keep cash in the salons). Ginger & Maude Hair Salons do not accept checks, Venmo, or CashApp.

Do you offer discounts or accept coupons?

We don't offer discounts or accept coupons.

How can I buy hair products?

You can shop hair products 24/7 at gingerandmaude.com/buy, or contact your preferred salon location to check product availability.

Do you sell gift cards?

Ginger & Maude^® Hair Salons offer digital gift cards, which are instantly delivered to the gift recipient via email. The gift cards can be purchased for individual salon locations at gingerandmaude.com/buy. They can be used for in-salon purchases of products and services at the location for which they were purchased. (They cannot be used online.) Gift card amounts can be from $25 to $1,000.

Do you offer consultations before booking a service?

Yes! You can book a free 15-minute consultation with any of our stylists by calling or texting your preferred hair salon location.

How much does a haircut cost at Ginger & Maude?

Haircut pricing depends on the hairstylist you select and the time needed for your hair. There is an overview of pricing on each salon’s Locations page, and you can see each stylist’s starting price for a haircut in their profile on our Team page. Contact the salon for a price estimate for your specific needs.

What's the price range for hair coloring services?

Service prices depend on the hairstylist you select, the look you want, and the time needed for your hair. For a service menu with prices, select your desired salon location on our Locations page. We recommend contacting the salon to schedule a free 15-minute consultation before your first color service if you are new to the salon and have previously had any hair color done.

Do you offer balayage or highlights in Portland?

Yes! We offer balayage, foilyage, babylights, and highlights services in all of our locations.

How long does a typical color appointment take?

Appointment length is dependent on the hairstylist you select, the service you’ve booked, and the time needed for your hair. For example, an Allover Color service typically takes around 1 hour and 30 minutes, while a Full Head Babylight service typically takes 3 hours.

Do you specialize in curly hair or textured hair?

We have stylists who specialize in curly and coily hair textures (including 3a-c and 4a-c hair types) in all of our Portland locations. You can see a list of what each stylist specializes in in their bio on our Team page. Contact the salon if you would like us to recommend a stylist for you.

What is your return/refund policy?

·Hair salon services are non-refundable. If you have questions, call the salon.

·Full-size hair products purchased in a Ginger & Maude Hair Salon can be returned within 30 days. Products should be unopened or only lightly used.  Products must be returned to the salon location where they were purchased. (Travel-size product cannot be returned.) 

·Products purchased online at gingerandmaude.com can be returned within 30 days of the original ship date. Online orders cannot be returned in the salons. Please check your shipping confirmation email for details. Shipping charges on your original order will not be refunded unless your package was incorrectly shipped or damaged. Request a return shipping label for products purchased on gingerandmaude.com.

·Gift cards are non-refundable. We understand that life happens so they can be transferred to someone else.

Do you have hair salons in Portland and where are the hair salons located? 

·Yes, we have four boutique hair salons located within the City of Portland. Within the Portland metro area, we also have a hair salon in the SW Portland suburbs in Tigard, OR.

· The Sellwood salon is in SE Portland. Pricing and contact info for this salon can be found in the Locations section. 

· The Slabtown salon is in NW Portland, and is the closest to downtown. Pricing and contact info for this salon can be found on the Locations section. 

· The Multnomah Village salon is in SW Portland. Pricing and contact info for this salon can be found on the Locations section. 

· The Tigard salon is in the SW suburbs of Portland, in Tigard. Pricing and contact info for this salon can be found on the Locations section. 

· The Fremont salon is in NE Portland. Pricing and contact info for this salon can be found on the Locations section.

· The location on SE Holgate is now a private Training Center for Ginger & Maude Hair Salons.

Where can I park?

·At the Ginger & Maude Hair Salon in Fremont (1319 NE Fremont St., Portland, OR 97212​), there is 1-hour street parking directly outside the salon, as well as all-day street parking within a short distance. 

·At the Ginger & Maude Hair Salon in Slabtown (1552 NW 19th Ave, Portland, OR 97209), there is metered street parking and a pay-to-park parking lot within one block of the salon.

·At the Ginger & Maude Hair Salon in Sellwood (6221 SE Milwaukie, Portland, OR 97202), street parking is available.

·At the Ginger & Maude Hair Salon in Multnomah Village (7657 SW Capitol Hwy, Portland, OR 97219), there is street parking directly in front of the salon, as well as in the neighborhood behind the salon.

·At the Ginger & Maude Hair Salon in Tigard (12297 SW Main St., Tigard, OR 97223), there is a parking lot in front of the salon doors.

·At the Training Center for Ginger & Maude (6313 SE Holgate Blvd, Portland, OR 97206), there is street parking within a block. (Do not park in the nearby parking lot or you will be towed.)

Is your salon wheelchair accessible?

·Fremont: Our hair salon in Northeast Portland is not wheelchair accessible.

·Multnomah Village: Our hair salon in Southwest Portland is wheelchair accessible.

·Sellwood: Our hair salon in Southeast Portland is wheelchair accessible.

·Slabtown: Our hair salon in Northwest Portland is wheelchair accessible.

·Tigard: Our hair salon in Tigard is wheelchair accessible for services, but there isn’t an accessible restroom.

Please note that having your hair washed in the salon will require transferring from your wheelchair to the shampoo bowl chair, which is reclined. If you require assistance for this type of transfer, please bring someone with you who is able to help you, as our stylists are not trained in proper transfer techniques and cannot ensure your safety.

What makes Ginger & Maude Hair Salons different from other salons?

·Our salons are designed to provide a welcoming, cozy, personal service experience for each client. 

·We prioritize inclusivity, believing diversity is beautiful and that all people deserve to be represented, valued, and celebrated—this means all bodies, all ages, all races, all political affiliations, all identities. With size-inclusive robes and salon chairs in each salon location; a Learning Exchange program that ensures stylists are able to care for all fabrics of hair; and an ethos of authenticity, accountability, and continually striving to do better, Ginger & Maude Hair Salons are about more than hair. We’re about community.

·Our salons are certified sustainable and either B Corps or Pending B Corps on the path to full certification.

Do you use sustainable or eco-friendly practices?

Since 2018, Ginger & Maude® Hair Salon has been a Certified Sustainable salon brand with Green Circle Salons as our sustainability partner. Ginger & Maude has always participated in local recycling programs, but many types of salon waste (used foils, color tubes, hair clippings, and excess hair color) are not recyclable through traditional recycling programs. By partnering with Green Circle Salons, we are able to recycle and recover the majority of our beauty waste.

Do you offer organic or natural hair products?

We exclusively sell KEVIN.MURPHY hair products in the salon, because in addition to smelling great and working wonders on hair, they use quality, beneficial ingredients and environmentally friendly packaging; are responsible in how they use our natural resources; and never test on animals

While hair color is not organic in nature, all the color lines we carry—KEVIN.MURPHY, Goldwell, and Danger Jones—are committed to offering products that use fewer harsh chemicals. We can offer options that may be sulphate-free, paraben-free, peroxide-free, low-ammonia, and/or ammonia-free. Speak with your stylist about the best options for your needs.

What should I expect at my first appointment?

Our doors are kept locked, so when you arrive, knock (or ring the door bell at Sellwood). You’ll be greeted at the door and offered a complimentary beverage. At the beginning of your appointment, you and your stylist will have a consultation to discuss your needs and a plan for your hair, then it’s time to sit back, relax, and enjoy your service! If your service includes a shampoo, you will be offered a scalp massage and your hair will be finished with a simple blow-dry. If you've added Heated Styling to your service, your hair will also be styled using a curling or flat iron. Following check out, you’ll be ready to leave the salon with your fabulous hair.

What do your hairstylists' titles mean? 

·New Talents are licensed hairstylists who have completed at least the first half of our apprenticeship program. They only offer services for which they have been fully trained.

·Stylists are experienced hairstylists.

·Lead Stylists are experienced hairstylists who are continually in high demand.

How do I choose the right stylist for me?

You can get to know all of our stylists a bit more by visiting our Team page. Here you will find a profile for each hairstylist, which includes a list of what they specialize in, their bio, and a link to their Instagram account. If you’d like to meet them ahead of time to confirm it’s a good fit, contact the salon to schedule a free 15-minute consultation!

Should I wash my hair before coming to the salon?

·For haircut services, you do not need to wash your hair prior, but come with it down and styled the way you typically wear it (this is especially important if you wear your hair in its natural texture (for curls and waves)!). 

·For color services, please arrive with clean, dry hair that has had minimal to no styling products applied. To protect your scalp, we recommend washing your hair the day before your appointment and avoiding scrubbing the scalp. If you won't have time to do this, request an additional 15 minutes when booking your appointment for your hair to be shampooed and dried prior to the color application.

Can I bring my pet to my appointment?

Animals (including emotional support animals) are not permitted in the salons, per the Oregon Health Authority mandate in section 817-010-0095 of the linked document. Exceptions only apply for service animals recognized by the Americans with Disability Act (ADA), such as “a dog that has been individually trained to do work or perform tasks for a person with a disability.”

How can I book an appointment for the Learning Exchange?

Contact the salon to schedule. 

How do I make an appointment for a couple or a group?

Contact the salon to schedule. (Couple’s and group appointments cannot be booked online.)

Do you offer services for all ages and genders?

Yes! All ages, all genders, all people are welcomed and celebrated in all Ginger & Maude Hair Salons.

Please note that we do not offer chemical services to children 11 years old and younger.

Can I book an appointment for my child to get their hair bleached or colored?

We offer children’s haircuts; however, we do not offer chemical services for children 11 years old and younger.

Can I drop off my child for their appointment?

Children 10 and under must have a parent or guardian present for the duration of their salon service.

What is your health & safety policy or mask policy? 

·If you are feeling sick or have a fever, please schedule your appointment for a time when you have had no symptoms for at least 24 hours.

·All persons may wear a mask in the salon if they choose. (Please bring a mask if you need one.)

What is your privacy policy?

• We only collect a limited amount of client information that is required for Ginger & Maude salon operations. 

• We do not collect credit card information to book appointments.

• We will not sell your information. 

• We do not share your information with third parties that are not part of Ginger & Maude^® business operations.

• Your information is stored in password-protected systems.

• Information is kept as long as it is needed to provide services and operate the salon business.

• You may request changes to your personal information and messaging preferences at any time. 

• If you have questions or requests, email info@gingerandmaude.com