FAQ

Get Answers to Frequently Asked Questions

What are your business hours? 

Ginger & Maude® offers services by appointment only at all locations. Appointments are offered between 6:00 am and 10: 00 pm. 

Why is your salon door locked? 

We do not offer walk-in appointments. Doors remain locked even during business hours. 

What is your cancellation policy?

Ginger & Maude® requires at least 48 hours’ notice for cancelling, rescheduling, or changing an appointment. Late cancelling/rescheduling after the 48-hour window may result in the restriction of future appointments at Ginger & Maude.  If you are sick or have an emergency and need to late cancel, please call 971.267.4080. 

What if I’m late?

Please call or text to let us know that you are running late. If you are more than 15 minutes late, we will need to reschedule to provide the service.

What types of payment do you accept?

Ginger & Maude® accepts payments all major credit cards, debit cards and contactless payments, such as Apple Pay and Google Pay. We can also accept cash, but cannot provide change (we do not keep cash in the salons). Ginger & Maude does not accept checks, Venmo, or CashApp.

Do you offer discounts or accept coupons?

We don't offer discounts or accept coupons.

How can I buy hair products?

You can shop hair products 24/7 at gingerandmaude.com/buy, or call or text 971.267.4080 to check product availability in the salons.

Do you sell gift cards?

Ginger & Maude® offers eGift Cards, which are delivered to the gift recipient via email. The eGift Cards can be purchased online at gingerandmaude.com/buy.

How can I book an appointment for the Learning Exchange?

Please call or text 971.267.4080 to schedule.

How do I make an appointment for a couple or a group?

Please call or text 971.267.4080 to schedule. (Couple’s and group appointments cannot be booked online.)

Where can I park?

·At Ginger & Maude in Fremont (1319 NE Fremont St., Portland, OR 97212‚Äč) there is 1-hour street parking directly outside the salon, as well as all-day street parking within a short distance. 

·At Ginger & Maude in Slabtown (1552 NW 19th Ave, Portland, OR 97209) there is metered street parking and a pay-to-park parking lot within one block of the salon.

·At Ginger & Maude in Foster-Powell (6313 SE Holgate Blvd, Portland, OR 97206) street parking is available within one block. Tip: Do NOT use local business parking lots, or you will be towed.

·At Ginger & Maude in Multnomah Village (7657 SW Capitol Hwy, Portland, OR 97219) there is street parking directly in front of the salon, as well as in the neighborhood behind the salon.

What is your return/refund policy?

·Salon services are non-refundable. If you have questions, call 971.267.4080.

·Products purchased in a Ginger & Maude salon can be returned within 30 days. Products should be unopened or only lightly used.  

·To return products purchased online at gingerandmaude.com, call 971.267.4080.

What is your health & safety policy or mask policy? 

·If you are feeling sick or have a fever, please schedule your appointment for a time when you have had no symptoms for at least 24 hours.

·All persons may wear a mask in the salon if they choose. (Please bring a mask if you need one.)

What do your stylists' titles mean? 

·New Talents are licensed hairstylists that have completed at least the first half of our apprenticeship program. They only offer services for which they have been fully trained.

·Stylists are experienced hairstylists.

·Lead Stylists are experienced hairstylists who are continually in high demand.

Can I bring my pet to my appointment?

Animals (including emotional support animals) are not permitted in the salons, per the Oregon Health Authority mandate in section 817-010-0095 of the linked document. Exceptions only apply for service animals recognized by the Americans with Disability Act (ADA), such as “a dog that has been individually trained to do work or perform tasks for a person with a disability.”

Can I book an appointment for my child to get their hair bleached or colored?

We offer children’s haircuts, however, we do not offer chemical services for children 11 years old and younger.

Privacy Policy

• We only collect the limited amount of client information that is required for Ginger & Maude salon operations. 

• We do not collect credit card information in order to book appointments.

• We will not sell your information. 

• We do not share your information with third-parties that are not part of Ginger & Maude business operations.

• Your information is stored in password protected systems.

• Information is kept as long as it is needed to provide services and operate the salon business.

• You may request changes to your personal information and messaging preferences at any time. 

• If you have questions or requests, email info@gingerandmaude.com