Get Answers to Frequently Asked Questions

Health & Safety Policy: As of April 4, 2023

  • If you are feeling sick, please schedule your appointment for when you no longer have symptoms.
  • If you have been in contact with someone who is sick, please wear a mask in the salon.
  • If you are coughing due to allergies, please wear a mask in the salon.
  • All persons may wear a mask in the salon if they choose.
  • Please bring a mask if you need one. We no longer provide masks.
  • If you have tested positive for COVID-19, please schedule your appointment for at least 5 after your positive test.

General FAQ


What are your business hours? 

Ginger & Maude® offers services by appointment only at all locations. Appointments are offered between 6:00 am and 10: 00 pm. 

Why is your salon door locked? 

We do not offer walk-in appointments. Doors remain locked even during business hours. 

What is your cancellation policy?

Ginger & Maude® requires at least 48 hours’ notice for cancelling, rescheduling, or changing an appointment. Late cancelling/rescheduling after the 48-hour window may result in the restriction of future appointments at Ginger & Maude.  If you are sick or have an emergency and need to late cancel, please call 971.267.4080. 

What if I’m late?

Please call or text to let us know that you are running late. If you are more than 15 minutes late, we will need to reschedule to provide the service.

What types of payment do you accept?

Ginger & Maude® accepts payments all major credit cards, debit cards and contactless payments, such as Apple Pay and Google Pay. We can also accept cash, but cannot provide change (we do not keep cash in the salons). Ginger & Maude does not accept checks, Venmo, or CashApp.

Do you offer discounts or accept coupons?

We don't offer discounts or accept coupons.

How can I buy hair products?

You can shop hair products 24/7 at gingerandmaude.com/buy, or call or text 971.267.4080 to check product availability in the salons.

Do you sell gift cards?

Ginger & Maude® offers eGift Cards, which are delivered to the gift recipient via email. The eGift Cards can be purchased online at gingerandmaude.com/buy.

How can I book an appointment for the Learning Exchange?

Please call or text 971.267.4080 to schedule.

How do I make an appointment for a couple or a group?

Please call or text 971.267.4080 to schedule. (Couple’s and group appointments cannot be booked online.)

Where can I park?

Ginger & Maude® locations do not have parking lots, but there is parking available near the salons:

·At Ginger & Maude - Fremont (Northeast) there is 1-hour street parking directly outside the salon, as well as all-day street parking within a short distance. 

·At Ginger & Maude - Slabtown (Northwest) there is metered street parking and a pay-to-park parking lot within one block of the salon.

·At Ginger & Maude - Foster-Powell (Southeast) street parking is available within one block. Tip: Do NOT use local business parking lots, or you will be towed.

·At Ginger & Maude - Multnomah Village (Southwest) there is street parking directly in front of the salon, as well as in the neighborhood behind the salon.

What is your return/refund policy?

·Salon services are non-refundable. If you have questions, call 971.267.4080.

·Products purchased in a Ginger & Maude salon can be returned within 30 days. Products should be unopened or only lightly used.  

·To return products purchased online at gingerandmaude.com, call 971.267.4080.

What do your stylists' titles mean? 

·New Talents are licensed hairstylists that have completed at least the first half of our apprenticeship program. They only offer services for which they have been fully trained.

·Stylists are experienced hairstylists.

·Lead Stylists are experienced hairstylists who are continually in high demand.

Can I bring my pet to my appointment?

Animals (including emotional support animals) are not permitted in the salons, per the Oregon Health Authority mandate in section 817-010-0095 of the linked document. Exceptions only apply for service animals recognized by the Americans with Disability Act (ADA), such as “a dog that has been individually trained to do work or perform tasks for a person with a disability.”

Can I book an appointment for my child to get their hair bleached or colored?

We offer children’s haircuts, however, we do not offer chemical services for children 11 years old and younger.